Upon placing your order, please allow us up to 1-3 business days to have your order processed. Our fulfilment centres pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification via email along with your tracking information. If you did not receive any updates on your order within 7 days, please email us immediately at support@prestigetools.co and we will further investigate for you.