We’re a small team that truly values every customer.
Our goal is simple — to make sure you’re confident in your purchase and completely satisfied with your experience at Prestige Tools.
We’re confident you’ll love your PrestigeTools products. Every order comes with a 30-day trial period.
If your tool doesn’t work as described, just reach out to us before the trial ends and we’ll help make it right with a replacement or refund.
To be eligible, please:
Follow the instructions provided in our video guide or emailed instructions to ensure the tool is used correctly.
If it still doesn’t work, we’ll ask for a short video showing the issue (we’ll tell you exactly what to record).
This helps us confirm whether it’s a faulty unit and provide the fastest possible resolution.
If your product is determined to be defective after troubleshooting, we’ll provide a prepaid return label and process your refund or replacement right away.
Email us anytime at support@prestigetools.com, and we’ll do our best to respond within 24 hours.
We do our best to be fair and transparent. Unfortunately, we can’t offer refunds in the following cases:
The tool was used for unintended purposes or not as instructed.
You changed your mind or ordered the wrong item after your order has been picked and packed. (Please contact us within 3 hours of purchase for any changes.)
An incorrect shipping address was provided.
The issue is caused by user error, including:
Misuse or damage through improper handling
Ignoring product instructions or specifications before purchase
Ordering the wrong version or voltage by mistake.
If you have a question, email us anytime at support@prestigetools.com, and we’ll do our best to respond within 24 hours.
To start a return, please email us at support@prestigetools.com.
Once approved, we’ll send you a prepaid return label and simple instructions.
Please don’t send items back without contacting us first — we want to make sure it’s processed correctly.
🟢 Important: For all refunds, returns, or support issues, please contact us using the same email address you used at checkout.
This helps us verify your order quickly, confirm you’re the account holder, and locate your purchase in our system.
If you have a question, email us anytime at support@prestigetools.com, and we’ll do our best to respond within 24 hours.
We understand mistakes happen!
If you’d like to cancel your order, please contact us within 3 hours of placing it.
After that, our warehouse immediately begins picking and packing your order, and we’re unable to stop it.
A 30% cancellation fee applies to cover unavoidable costs (such as payment processing, warehouse handling, and advertising).
We appreciate your understanding — big companies can absorb these costs, but as a small family-run business, every dollar goes toward keeping prices fair and service personal.
To cancel your order, please get in touch with us at support@prestigetools.com, and make the subject line 'ORDER CANCELLATION' we’ll do our best to respond within 24 hours.
Our average delivery time is 5–7 business days.
If your order hasn’t arrived after 10 days, or tracking shows it was delivered but you didn’t receive it, please contact us right away.
After 3 months, carriers no longer support investigations or tracking, so we can’t take further action beyond that window.
If you haven't received your order yet, please email us at support@prestigetools.com, and we’ll do our best to respond within 24 hours.
Please check your order as soon as it arrives.
If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate and fix the problem quickly.
Delays in contacting us may fall outside our policy window.
If you received the incorrect items or if something was damaged, please email us at support@prestigetools.com, and we’ll do our best to respond within 24 hours.
Some products can’t be returned, including:
Custom or personalized items
Perishables or personal care goods
Hazardous materials or flammable liquids
Sale items and gift cards
If you’re unsure whether your product qualifies, just reach out — we’re happy to clarify.
Once we receive and inspect your return, we’ll notify you by email.
If approved, your refund will be issued to your original payment method.
Please note that banks and card companies may take several business days to process and post the refund.
By placing an order with us, you agree that your payment is final. If any issue arises, please contact us first — we’ll always work quickly to resolve it fairly. Filing a chargeback without first contacting us can delay the resolution process and may result in additional fees or collection activity
PrestigeTools reserves the right to update or modify this policy at any time without prior notice.
Any changes will take effect immediately upon being posted on this page.
We encourage customers to review this page periodically for the most current version.
✅ Need Help?
Our small support team is here for you — real people, not robots.
Email us anytime at support@prestigetools.com, and we’ll do our best to respond within 24 hours.